Hino continues its domination of customer service survey
Itumeleng Segage, Hino General Manager

Hino South Africa has continued its dominance of the quarterly DataTrack customer service survey filling top positions in all aspects of the research for each of the first two quarters of 2024.

“Not only was Hino top in the combined score for each quarter, but also headed the tables for the various segments, being sales, service and parts,” explained Itumeleng Segage, Hino General Manager. “This is an amazing testament to the commitment and dedication of our dealer staff as well as the team members working at the Hino head office and at our state-of-the-art parts warehouse in Ekurhuleni”.

“Efficient after sales service with qualified and well-trained technicians backed up by a comprehensive stock of service and replacement parts, are all vital for containing the total cost of ownership of a truck, thereby improving profitability for transport operators. That is what we, at Hino South Africa are continually striving to do, and the positive results in the DataTrack surveys for the first two quarters of 2024 are proof of that – leaders in all aspects of our business when compared to our competitors,” commented Segage.

Hino scored 99.26% and 99.42% respectively in the combined scores for the first two quarters of 2024, which put it comfortably ahead of the runners-up each quarter. Hino’s scores in sales were 99.68% and 100%, and those for service were 99.90 % and 98.89%, while parts scores were 99.10% and 99.38%.

The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.