Toyota South Africa Motors enlists ROCKET to provide emergency roadside assistance for customers

Drive with peace of mind! Toyota South Africa Motors partners with ROCKET to provide 24/7 emergency roadside assistance for their customers from R250 per year through the MyToyota app.

With the Road Traffic Management Corporation reporting over 10,000 fatal crashes taking place on South African roads every year, TSAM saw the need to enhance and protect the customer experience by partnering with one of South Africa’s most esteemed rescue organisations – ROCKET Medical Emergency Services.

Through the MyToyota app, Toyota owners can now subscribe to ROCKET Medical Emergency Services for just R250 per year, gaining access to a range of potentially life-saving benefits. Additionally, all extended warranties signed from the start of the rocket partnership (January 2024) can enjoy ROCKET medical emergency services as a standard value add.

According to John Thomson, Vice President Future Toyota at TSAM, as one of the country’s leading helicopter emergency medical service providers, a partnership with ROCKET goes a long way to enhance the Toyota owner’s peace of mind by providing life-saving services at a fraction of the cost.

ROCKET is renowned for its patient-centric approach and swift response to medical emergencies. With a fleet of helicopters and a network of authorised road ambulance services, ROCKET ensures immediate assistance to those in need, 24-hours a day.

Thomson expressed the significance of this partnership, stating, "At TSAM, the safety and wellbeing of our customers are paramount. Our collaboration with ROCKET underscores our commitment to providing comprehensive support in times of need – no matter who or where they are."

Key benefits of Rocket Medical Emergency Services include:

  • Always With You: Subscribers gain 12-month complimentary access to swift medical emergency services, including access to authorised service providers and world-class aeromedical teams dispatched immediately to the scene of emergencies.
  • Stay Connected: The MyToyota app enables users to easily alert ROCKET Medical Emergency Services to any medical emergency via an SOS button and track the response in real-time, ensuring peace of mind.
  • Whenever, Wherever: With a 24/7 emergency management centre, customers have unlimited access to emergency calls, a medical SOS button, and a panic app on their mobile devices, providing assistance at the touch of a button.

Once the SOS button has been pressed on the app, Rocket Medical Emergency Services will immediately begin tracking your location and will take control of your medical SOS and manage your call to dispatch the appropriate emergency services to the scene of your Toyota vehicle emergency/incident. Customers will also be able to directly track your emergency response, so they’ll know exactly when they will arrive.

“This reaffirms our commitment to prioritising customer safety and wellbeing,” says Thomson. “By integrating emergency rescue services into the MyToyota app, we provide unmatched convenience and support to our valued customers across South Africa – helping to save lives in the process.”

*Ts and Cs apply.