SCRS Consumer Tip: Check it out! Check me in!

First impressions are a great opportunity to level-set expectations, gain details about how the damage occurred, and gather information that will help with both the repair and claims processes.

This is an important first step and part of why your collision repair center may ask you to come at a time when you can go through a detailed "check-in" process together. There are actually a lot of advantages it provides to you as a vehicle owner as well. It lets you share your concerns or questions, establish what is going to be repaired, and even talk through potential areas of interest on your vehicle and make sure both parties know how it will – or won’t – be addressed as a part of the repair.

Your shop may be able to offer additional services, and have you make the necessary authorizations to keep the repair moving, and make sure your goals and expectations are aligned.

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