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Right to receive documents - 65. (1) Every document that is required to be delivered to a consumer in terms of this Act must be delivered in the prescribed manner, if any.
The above is one of the rights of consumers as per the National Credit Act. The National Credit Act (NCA) was introduced to create a fair and non–discriminatory marketplace for access to consumer credit, by among other provisions, prohibiting certain unfair credit and credit-marketing practices and promoting responsible credit granting. The Act also introduced several important consumer rights. One of these include the Right to receive documents. Every document that is required to be delivered to a consumer in terms of the NCA must be delivered either in person at the business premises of the credit provider by ordinary mail; prepaid registered post; fax; email; or printable webpage. These ‘Documents’ include your credit agreement and your monthly statement of account or any other document pertaining to your account/debt.