Combatting the spreading of Covid-19

Combatting the spreading of Covid-19

Your health and that of our staff is of utmost importance to us. We have put measures in place at all our e-toll customer service outlets to curb the spreading of COVID-19.

We took the decision to allow staff to work reduced hours with effect from 23rd March 2020 to the 14th April 2020.

All our Customer Service Centres in the shopping malls will have reduced staff members to assist our Road Users. The operational hours will also align to the shopping malls.

We take note that shopping malls continue to vary their times, with most of the hours being Monday to Friday 9am- 5pm, Saturdays 9am – 3pm and Sundays 9am – 2pm.

However, the other changed Operational Hours will be as follows:

Call centre:  6am – 6pm

Satellite Centres: 6am – 6pm

Still we take our commitment to provide excellent customer service seriously and are offering alternative ways in which we will be able to assist you with any account management matters.

The following customer service options are available to you:

  • The SANRAL Mobile App
  • E-toll satellite centres, located along the Gauteng e-roads
  • Visit your nearest e-Toll Customer Service Centre (Locations are found on our SANRAL website: www.sanral.co.za)
  • The SANRAL website, www.sanral.co.za/ etoll
  • Via E-mail, This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Via the call centre, 0800 726 725

Thank you for your understanding. In the words of our President “We are in this together, and it is by working together that we will prevail.”

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